Job description

POSITION DESCRIPTION: The TLS Case Manager reports to the Director of Housing Services or their designee, carries a TLS caseload, and provides services to homeless youth and young adults 18-24 years old. The TLS program is based on a housing first model, which supports homeless youth in gaining stability and permanent housing within the private rental market while working to ensure long-term stability for each participant. The Case Manager will provide ongoing outreach to landlords and community organizations regarding services provided by the TLS/TVFS program. The Case Manager will be familiar with the homeless services and fit seamlessly with other CES Program components. The Case Manager will provide services and execute service provisions based on the TLS Scope of Required Services (SRS) core components.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's Degree, an equivalent combination of education from an accredited college or university, training, and experience
• Minimum 2 years of experience working as a case manager with the homeless population and possess knowledge of housing and other area resources
• Must be proficient in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
• Must have the ability to meet the physical requirements of this position
• CES/LAHSA experienced preferred
• Bilingual (Spanish) preferred
• Database experience (HMIS) strongly preferred
• Familiarity with TAY and HUD programs
• Valid California driver's license and insured automobile

DUTIES AND RESPONSIBILITIES:

All of the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure adherence to the core operating values and the strategic direction of the agency.

1. Identify and locate housing options suitable for TAY/Young Adult households by program Scope of Required Services (SRS)
2. Maintain a caseload (approx. 1:20) and provide intensive, housing-focused case management.
3. Assist participants in securing income, employment, and mainstream benefits.
4. Connect with landlords and familiarize them with the TLS & TAY housing programs and community resources to assist both tenants and landlords in the event of potential problems leading to eviction
5. The case manager will professionally represent the organization and program at meetings and community events
6. Provide landlord engagement, mediation, and ongoing housing stabilization support.
7. Maintain a caseload and provide supportive services contingent on programs SRS
8. The Case Manager will support in identifying gaps and barriers in available community resources and advocate for systemic changes
9. Conduct home visits and maintain HMIS data entry and required updates by programs SRS
10. Responsible for creating and maintaining a housing database linking tenants to apartments, employment, and mainstream benefits through programs SRS
11. Coordinate and conduct habitability and lead-based paint inspections by the SRS
12. Provide engagement and connection to community services, linkages to education and career development opportunities, and life skills, crisis intervention as needed, and ongoing assessment by program SRS
13. Ensure compliance with all KPIs, including data quality, utilization, housing exits, and retention.
14. Meet and engage with potential landlords to secure fair market-rate housing options
15. Attend housing community events about TLS, CES, LAHSA, the agency, and homeless services
16. Facilitate the housing application process along with landlords and TAY by the SRS programs
17. Provide an appropriate level of case management to assist participants in achieving strengths-based/solution-focused goals, and case management plans to reduce barriers and promote permanent housing and self-sufficiency
18. Attend staff and LAHSA meetings and training by the agency and programs SRS
19. Attend regularly scheduled agency-wide, community, and other meetings assigned. Conduct all functions according to Agency guidelines, policies, and procedures
20. Comply with applicable certification requirements and ethics
21. Arrange work schedule or required hours to the benefit of the Department/Program with the approval of the immediate supervisor
22. Provide all necessary program requirements for the program's SRS and maintain master files.
23. Arrange work schedule or required hours to the benefit of the Department/Program with the approval of the immediate supervisor

Confidentiality and Privacy

Adheres to all legal parameters for ensuring and maintaining clients' confidentiality, including HIPAA, State and Federal laws

Job Type: Full-time

Pay: $25.00 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person