The Village is accredited by the International Commission on Accreditation of Rehabilitation Facilities (CARF) for its Adoptions, Foster Care, Mental Health, Wraparound, and Drop-In Center services. We deliver evidenced-based behavioral health services to children, youth and adults, and has long been at the forefront of culturally sensitive foster care and adoption services.

POSITION DESCRIPTION: The Case Manager provides counseling, case management, advocacy to help individuals and families overcome challenges related to abuse, addiction, poverty, and health. organizes, facilitates, and monitors care plans to support clients' health and social needs, assessing client needs, developing treatment plans and advocating for services and conducting home visits.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in social work, behavioral science, or a related field.
• Experience with Trauma-Informed Care and Adverse Childhood Experiences (ACEs) is often preferred.
• Valid Tennessee motor vehicle operator's license.
• Successful completion of Tennessee Department of Children's Services training (for state positions).
• Effective communication with clients, families, and service providers.
• Managing multiple, complex cases simultaneously.
• Ability to navigate challenging situations while remaining empathetic.
• Organization and ability to maintain accurate records.
• Proficiency in case management software.
• Crisis intervention and problem-solving skills

DUTIES & RESPONSIBILITIES:

All the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure adherence to the core operating values and the strategic direction of the agency.

1. Assessment & Planning: Identifying client needs, creating individualized service plans, and evaluating risks.
2. Coordination of Care: Navigating systems of care and connecting individuals to community resources.
3. Advocacy & Support: Serving as a dedicated advocate for clients' mental, physical, and emotional health.
4. Documentation & Monitoring: Monitoring, evaluating, and documenting case progress, including testifying in court.
5. Prepare families for visitation, home leave, aftercare, and group/family meetings
6. Connect youth and families to appropriate community resources
7. Participate in internal audits and reviews to ensure policy compliance
8. Perform other duties and responsibilities that may be necessary or in the best interest of the agency as assigned by Supervisor

Confidentiality and Privacy
Adheres to all legal parameters for ensuring and maintaining clients' confidentiality including HIPAA, State and Federal laws.

Physical Activity
- Reaching, Standing, Typing, Talking, Hearing, Repetitive Motion
- Sedentary work. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
- The worker is not substantially exposed to adverse environmental conditions.

The Village Family Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $23-$23.50/hr, non-exempt

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance